FAQs
How can I contact Luminci?
If you have any questions or need assistance, feel free to reach out to our customer service team at infoluminci@gmail.com.
Where do you ship?
We ship to most countries worldwide, including the United States, Canada, the UK, Australia, and many European and Asian countries. For more information on shipping locations or to confirm availability in your area, please visit our Shipping Policy page.
What payment methods do you accept?
We accept a wide range of payment methods, including PayPal and Credit Cards (Visa, MasterCard, American Express, Discover). Our checkout process is secure and easy to use for your convenience.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days, though weekends and holidays may extend processing time. Shipping times vary by location, and while we strive for fast delivery, please allow 1-4 weeks due to high demand.
What if I don’t receive my order?
If you haven’t received your order within the expected timeframe, please contact our customer support team at infoluminci@gmail.com with your order number. We will investigate the issue and help resolve it as quickly as possible.
Can I cancel or change my order?
We aim to process and ship orders as quickly as possible, but if you need to cancel or change your order, please contact us within 12 hours of placing your order. If your order has already been shipped, we may not be able to make changes or cancellations, but we will do our best to assist you.
How do I return an item?
If you are not satisfied with your order, we offer a 30-day return policy. To return an item:
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Email us at infoluminci@gmail.com with your order number, and reason for the return.
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Once the item is returned in new and unused condition, we will process your refund.
Note: Return shipping costs are the responsibility of the customer, unless the item is defective.
When will I receive my refund?
All refunds will be issued to your original form of payment. Refunds are typically processed within 7-10 business days of receiving the returned item. If you haven’t received your refund yet, check with your bank or credit card company, as processing times may cause delays before it appears in your account.